Purchasing & Shipping Information
Local Delivery Delivery costs are a flat rate of $7 or FREE for orders over $70. Please note: all addresses are to be a physical address- our courier doesn't deliver to a P.O.Box and we only send to New Zealand mainland addresses.
Refunds and Returns Please check all packages before signing. If an item is faulty or arrives damaged please inform us by phone or email within 3 days of the package arriving. If an item is faulty we will replace or refund as per consumer regulations. We may send a courier bag to return products or require a photo to refund or replace.
Delivery Times We endeavor to have orders sent out as soon as possible! You should receive your cake decorating supplies within 3 business days of your payment registering. If our courier company advises us of any delays we will let you know- and offer a refund if the delay is unreasonably long.
Urgent Orders If you need your order urgently (within two business days of ordering) please contact us before placing your order. Generally we are only able to do this for our customers in the Auckland area.
Cancellations Please contact us by phone (09 2793350) within 2 business hours of ordering so we can refund your payment.
For example- if you order on Monday evening, let us know by 10.30am on Tuesday as we open at 8.30am on weekdays and close at 5.00pm. If you contact us after this time, we may still be able to cancel your order as long as it hasn't already been dispatched. If the order has been packaged but not picked up, we can still refund, minus a restocking fee.
Overseas Delivery Currently we are only sending product within New Zealand through our online shop. If you are in the Pacific Islands and would like any of our products, please contact us by email with a list of items you would like & we can give you a quote for shipping, you may pay by credit card.
All prices are in NZ dollars.Please contact us by phone (09 2793350) or email (firstname.lastname@example.org) if you are unsure about any of our products & our helpful staff can advise you.